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How LUCRF Super handles complaints
The Trustee takes complaints seriously and has a formal procedure for handling your enquiries and complaints fairly and confidentially.
You can make a complaint by telephone, in person or in writing. We will endeavour to deal with your complaints as promptly as possible and certainly within the 90 days as required by Government Legislation. On completing its investigation the Trustee will write to you explaining findings to concerns raised and look to find a satisfactory resolution where appropriate.
If you wish to make a written complaint to the Trustee please address your correspondence to The Complaints Officer at:
PO Box 211
NORTH MELBOURNE VIC 3051
Or email to email@example.com
To assist, please include details of your full name, current address and where appropriate your membership reference number
What if I am not satisfied with LUCRF Super’s handling of my complaint?
If after receiving the Trustee’s reply you are not satisfied with the response or how your complaint has been handled or you have not received a reply within 90 days you may be able to refer your complaint to the Superannuation Complaints Tribunal (SCT).
The SCT is an independent body established by the Federal Government to help resolve certain complaints and disputes. To find out how to put forward your complaint with the SCT or if they can handle your complaint you can contact them on:
Superannuation Complaints Tribunal
Locked Bag 3050
GPO MELBOURNE, VIC, 3001
Phone: 1300 884 114
Fax: (03) 8635 5588