There are a range of Government organisations that can provide you with help or advice regarding superannuation.
Australian Privacy Commissioner
If you have concerns regarding how an organisation protects your personal information you can turn to the Office of the Privacy Commissioner.
Phone: 1300 363 992
Australian Securities and Investments Commission (ASIC)
ASIC is the consumer protection regulator for financial services. They offer free financial tips and safety checks, including superannuation calculators and general information about retirement income products. It is also the place to go for help on suspected inadequate, misleading or deceptive information or misconduct, fraud or dishonesty.
Phone: 1300 300 630
Australian Taxation Office (ATO)
The Australian Taxation Office (ATO) is the Government’s principal revenue collection agency. The ATO maintains a register of missing super with their 'Lost Members Register' (LMR). They have also a wide selection of documents that describe superannuation.
Phone: 13 10 20
Australian Prudential Regulation Authority (APRA)
The Australian Prudential Regulation Authority (APRA) is the prudential regulator of the Australian financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, friendly societies, and most members of the superannuation industry. APRA is funded largely by the industries that it supervises. It was established on 1 July 1998. APRA currently supervises institutions holding approximately $2.5 trillion in assets for 20 million Australian depositors, policyholders and superannuation fund members.
For early release of superannuation on compassionate grounds, legislation also allows APRA to assess applications for early release of benefits where the circumstances are consistent with, or in direct relationship to, specified grounds.
Release of benefits to members who meet the specified grounds objective test will still be subject to the governing rules of their fund. You should talk to your fund prior to applying for a compassionate claim.
Phone: 1300 13 10 60
Centrelink offers free financial information and seminars, as well as help on Government benefits. A useful starting point if you are nearing retirement.
Phone: 13 23 00
National Information Centre on Retirement Investments (NICRI)
NICRI is a free, independent, confidential service which aims to improve the level and quality of investment information provided to people with modest savings who are investing for retirement or facing redundancy.
Phone: 1800 020 110
Australian Transaction Reports and Analysis Center (Austrac)
The Australian Transaction Reports and Analysis Centre (AUSTRAC) is Australia's anti-money laundering and counter-terrorism financing regulator and specialist financial intelligence unit. AUSTRAC was established under the Financial Transaction Reports Act 1988 (FTR Act) and is continued in existence by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).
Phone: 1300 021 037