Insurance Code of Practice

A code of practice for greater member benefits and insurance transparency

The Insurance in Superannuation Voluntary Code of Practice (the Code) came into effect from 1 July 2018 and is a first for the industry. It sets standards that provide greater understanding, clearer accountability and consistency of delivery for insurance benefits provided in superannuation across the industry.

We’re fully supportive of the development of the Code and intend to comply with its outlined standards, adhering to its objectives to be transparent, fair, respectful, honest and timely.

We're proud to already be compliant with many of the standards set out in the Code prior to its introduction. We’ll continue to make decisions that are in the best interests of our members. We believe the adoption of the Code (combined with further planned enhancements) will lead to greater member benefits.

Our commitment to the Code

Intention to complyOur statement to comply with the Superannuation Voluntary Code of Practice
Key facts sheetKey facts of our insurance offering
Our insurance strategyDetailing our strategy for insurance offerings
Our claims philosophyOutlining our approach, principles and focus
Our transition planHow we will transition to comply with the Code
Insurance premium adjustments policyWhen and how we might need to adjust your insurance premiums

Have questions about the Code?  We’re here to help. Call us on 1300 130 780 or email

Want to learn more about the Code's history or the background to these documents? Visit the AFSAAIST or FSC website. These three entities own and govern the implementation of the Code.