How to avoid a cyber attack
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How to avoid a cyber attack

As your super fund, we’re responsible for looking after your retirement income but it’s important you do everything you can to protect yourself from cyber attacks. We review some key risk areas and tips to look after yourself.

In 2020, cybercrime directly affected almost one in three Australians and cost Australian businesses around $29 billion.1

Why is cybercrime happening?

More and more people are managing their life online. As a result, cyberthreats and incidents are becoming more frequent and unfortunately hackers are getting increasingly sophisticated with their attack techniques.

We’ve summarized below some common cyber risks, what they mean, real-life examples and helpful advice.  

What are the risks?

The key risk is someone/s stealing your personal data. Cybercriminals can use that data to commit fraud for financial gain, for example accessing and stealing your super savings. 75% of stolen member data is used to commit fraud.1

Here are some of the ways cyber criminals can target you.


What is phishing?

A targeted email, SMS or series of both sent by a cybercriminal to trick you into sharing sensitive information such as online banking logins, credit card details, business login credentials or passwords. 

How to prevent a phishing attack

The easiest thing to do is not respond to an unsolicited email or text! But if you’re not sure it’s genuine you can also check who the email is from. Often phishing email addresses will look authentic at the start but have a nonsense ending. Other things to look out for:

  • Poor spelling and grammar
  • Request to click on a link or download something
  • Request you to provide personal details
  • Looks official but contains a fake logo, url or phone number
  • May not address you by name

With LUCRF Super, you should only access the Members Online portal through an authorised email and/or save it as a bookmark. If you get an email from us that you’re not sure about, feel free to contact us and we’ll let you know if it’s legitimate.

Identity theft

What is identity theft?

A cybercriminal will try and access your personal information to steal money, apply for loans, or gain other benefits. They can do this by creating fake identity documents using a victim’s details along with false photography.

How to prevent identity theft 

Be suspicious of any request for personal information. Don’t upload any of your personal information online such as your passport or driver licence (unless it’s via a trusted, secure site). Avoid posting information about yourself – like your address – on social media. Destroy any financial letters you receive in the mail from us or other financial providers rather than just throwing them out in the rubbish. 

Top 10 tips you can do to prevent a cyberattack

  1. Limit the amount of personal information shared online or with unknown people and organisations. 
  2. Be suspicious of any request for personal information or money transfers.
  3. Protect your electronic devices and information by following the latest advice from relevant trusted sources such as ASC and Scamwatch.
  4. Use strong unique passwords online and enable multi-factor authentication (MFA) where possible.
  5. Keep software up to date by installing the latest operating systems, web browsers and plugins like Java.
  6. Don’t access or provide sensitive information (for example accessing your Members Online account) when using public computers or accessing public wifi.
  7. Monitor financial accounts more frequently and report suspicious events or potential threats (for example phone or sms scams or phishing emails).
  8. Be wary of phone calls that ask for your personal information.
  9. Sign up for regular threat alerts (for example ACSC’s Alert Service or Scamwatch alert email.
  10. Teach others - don’t forget to pass your knowledge on. Elderly people are particularly vulnerable and often targeted.

Overall, if you take accountability for your own data security and practice secure online behaviour, you can help protect yourself from serious cybercrime.

If you think that your personal information has been stolen, contact iDcare - a free national identity and cyber support service. 

1 Securing the future: Protecting Australia’s superannuation ecosystem against cybersecurity threats, Gateway Network Governance Body & pwc

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