COVID-19 and your insurance
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COVID-19 and your insurance

These are challenging times for all of us as we adapt to change – both in the way we live and work, but also in keeping up to date with evolving rules and regulations. Let us help provide some clarity around insurance, which forms part of your super.

Insurance cover

Our insurance is provided by OnePath, and members with active insurance cover are covered for Total and Permanent Disablement (TPD), Income Protection (IP), Terminal Illness or Death Only claims resulting from COVID-19. There is no pandemic-related exclusion on our insurance covers and the claim process remains the same.

However, if you make changes to your insurance cover after 1 April 2020, you may need to answer questions relating to recent travel overseas, self-isolation and testing / diagnosis for COVID-19, which could have an impact on your insurance cover changes being accepted.

To make a claim, head to How to make an insurance claim on our website.

Income Protection cover

Income Protection covers you when you're unable to work because of sickness or injury, not when you lose your job, you’re made redundant, or your income is reduced. If you cannot work because your health is impacted by COVID-19 and you want to claim your IP cover, please check your relevant waiting periods (either 30, 60 or 90 days).

To find out more about IP cover and how it works, please head to Income Protection.

Temporary early access to your super

The Government is allowing individuals affected by COVID-19 to access up to $10,000 of their superannuation in 2019/20 and a further $10,000 in 2020/21. Before you do so, you need to understand the long-term impact this may have on your insurance cover.

If you currently have insurance cover and:

  1. you withdraw an amount which reduces your account balance to zero, you’ll lose your insurance cover and you won’t be eligible to receive a Death, Total and Permanent Disablement (TPD), Terminal Illness or Income Protection benefit for any event or illness/injury that occurred from the date your cover was cancelled.
  2. you withdraw an amount which reduces your account to a low balance where it is not sufficient to continue to pay the premiums, you may lose your cover and won’t be eligible to receive a Death Only, TPD, Terminal illness or Income Protection benefit for any event or illness/injury from when your cover is cancelled.

For more information relating to COVID-19 Government assistance packages and how they may apply to you, head to LUCRF Super’s response to COVID-19.

Frequently asked questions about Income Protection cover

Does my Income Protection insurance policy cover tests, hospitalisation or treatment if I’m diagnosed with COVID-19?

No, this policy doesn’t cover screening / test costs or any treatment or hospital costs.

Am I covered if I’m in self-quarantine or self-isolation but I haven’t been diagnosed with COVID-19?

No, we don’t cover periods of self-quarantine if there’s no positive diagnosis of the virus.

Does a period of quarantine, leading to diagnosis, count towards waiting periods that apply before benefit payment begins?

No, you need to be off work as a result of illness / injury / sickness. We’ll consider a claim when you’ve been diagnosed with an illness / injury or sickness that prevents you from working, including COVID-19.

Will you approve my disability claim if my quarantine period extends beyond the waiting period but I’ve not been officially diagnosed with COVID-19?

No, we only cover injuries and illnesses that have caused you to cease work. We don’t cover quarantine periods.

Does my IP policy cover injury or sickness if I’m overseas?

Yes, we provide members with 24-hour worldwide cover. Please note that this cover is limited to travel of a maximum of three months for an Australian resident.

Death Only cover

If a LUCRF Super member dies as a result of COVID-19, will their death be covered?

If the member had active Death Only insurance cover at the time of their death, a claim can be lodged and we’ll manage the claim process as usual.

Changes to insurance cover

Am I able to increase my insurance cover because of COVID-19?

Yes, you can. All requests to increase Death Only, TPD or IP insurance cover will go through the same process as usual. Some underwriting may be required if you’re choosing a level of cover that’s above the automatic acceptance levels. For more information, please see our Insurance Guide.

Putting Members’ Interests First (PMIF) and COVID-19

What is PMIF?

On 1 April 2020, the Federal Government’s Putting Members’ Interests First (PMIF) legislation came into effect. PMIF aims to reduce the erosion of super by inappropriate insurance arrangements and to encourage members to make an active choice about the insurance attached to their super or pension accounts.

If your insurance has been cancelled as a result of PMIF and you want to reinstate your insurance, or you have questions about these changes, please head to Putting Members' Interests First - what you need to know.

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