When can you access your super?

Generally, you can start to access your super once you reach a certain age and meet certain conditions, like retiring from work.

We’ll help you understand if you’re eligible to access your super either through meeting certain conditions or applying for early withdrawal. Call us on 1300 130 780 to find out more or to request a call back.

Accessing your super

Generally, you can have your super paid to you if you meet one or more of the following:

• You're 65 or over.

• You're 60 to 64 and have stopped working since turning 60.

• You've reached your preservation age and you're starting a transition to retirement pension.

• The super you'd like to claim is classified as an unrestricted non-preserved benefit.

• You meet criteria for early release – learn more.

To learn more about the conditions of release read the Super Member Guide Product Disclosure Statement (PDS).

Your preservation age

You can access super before reaching age 60 if you were born before 1 July 1964 and meet a condition of release.

If you’ve reached your preservation age and are still working, there could be benefits to accessing your super early and potentially saving on tax. Learn more about how retiring with super works.

Early release conditions

There are certain other conditions that allow you to access your super before reaching your preservation age. We recommend speaking to us to see if you’re eligible and to help you understand the application process.

Financial hardship

There may be times in life when you experience severe financial difficulty. In some circumstances you may be eligible for early access to some of your super to help meet your immediate financial needs. To find out if you’re eligible to apply please call us on 1300 130 780. 

Compassionate grounds

You can apply to the ATO to have your super, or part of it, released on compassionate grounds. This includes situations where you or your dependants incur costs for: 

• medical expenses including treatment or transport  

• partial payment of home loans to avoid foreclosure of the loan

• modifications to your house or car due to severe disability 

• palliative care

• funeral assistance.

Find out more

Please call us on 1300 130 780 and we’ll guide you through the next steps. 

Permanently leaving Australia

If you’ve worked and earned super while visiting Australia on a temporary visa you can apply to have your super paid to you as a Departing Australia Superannuation Payment (DASP) after you leave. 

You can claim DASP if:

• you were paid super while working in Australia on a temporary resident visa, including subclasses 417 (Working Holiday) and 462 (Work and Holiday) and associated visas,

• you’ve left Australia

• your visa has expired or been cancelled.

Tax applies to DASP payments and you will lose any insurance cover you have on closing your account.  For more information read our DASP fact sheet.

Apply for your super through the ATO website here.

Once the ATO approves your application (usually within 28 days) they’ll let us know. We'll then generally pay your benefit within 28 days of being notified.

Terminal illness or permanent incapacity

If you’re diagnosed with a terminal illness or you become totally and permanently incapacitated, you may be able to have your super released early.

Call us on 1300 130 780 to start your claim process.